Frequently Asked Questions
Everything you need to know about your Faces Canada beauty journey.
Are Faces Canada products cruelty-free?
Yes, we are a strictly cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.
What is the return policy for cosmetics?
Due to hygiene reasons, we only accept returns if the product is received in a damaged, defective, or expired condition. Please report such issues within 48 hours of delivery.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards (Visa, Mastercard, Amex), Net Banking, UPI, and Cash on Delivery (COD) for most pin codes.
How long does shipping usually take?
Orders are typically processed within 24 hours. Delivery usually takes 3-5 business days for metropolitan areas and 5-7 business days for other locations.
How do I find the right shade for my skin tone?
You can use our 'Shade Finder' tool available on the product pages or refer to our detailed shade guides and swatches to find your perfect match.